Case Studies
See how Glympse delivers real value to our customer’s through the power of geolocation and visibility solutions and services.
Glympse Case Study - Steel & Aluminum
Glympse partnered with a steel and aluminum companies to enhance the safety and efficiency of in-yard navigation for commercial truck drivers. By integrating geo-location and geofencing technologies, Glympse provided drivers with unique turn-by-turn directions on a web-based map, reducing dwell times and minimizing the risk of accidents. The solution also included real-time SMS notifications and a driver dashboard for better monitoring and data collection.
Glympse + Trugreen
Glympse helps TruGreen connect and engage with their customers throughout the appointment lifecycle, empowering customers with better information and reducing customer care inquiries.
Glympse Case Study - AAA
Glympse partnered with AAA to enhance the roadside assistance experience by providing live tracking and real-time ETA updates. This solution reduced customer stress by allowing members to track service trucks in real-time, resulting in a 30% decrease in customer care calls and an 8% reduction in “gone on arrival” incidents. The integration also enabled two-way communication between stranded motorists and technicians, offering a more secure and efficient service that delivers peace of mind during stressful situations.
Glympse + Steelcase
Glympse helps Steelcase leverage technology to dramatically improve the last touchpoint in the ordering process for consumers everywhere.
Glympse + Williams Sonoma
Glympse helps Williams Sonoma connect and engage with their customers with delivery tracking through email/text. Furthermore, they acquired rich data reports that captures promise time, time-on-site, and much more.
Glympse Case Study - Albertsons
Albertsons, one of the largest supermarket chains in North America, partnered with Glympse to enhance their last-mile delivery and curbside pickup services, aiming to differentiate themselves in the competitive online grocery market. Glympse’s solution provided real-time tracking, timely notifications, and seamless customer engagement, resulting in a 63% reduction in customer care calls and a 43% decrease in “not-at-home” delivery incidents. This innovation not only improved customer satisfaction but also generated significant cost savings, solidifying Albertsons’ commitment to delivering a superior customer experience.
Glympse Case Study - Quick Service Restaurant
A top national quick-service restaurant (QSR) chain partnered with Glympse to differentiate itself in a competitive market by providing customers with a true real-time tracking experience for food deliveries. The integration of Glympse’s platform not only improved customer satisfaction and feedback ratings but also increased sales by offering live map tracking, ETA visibility, and seamless automated communication, all while ensuring driver safety.
Glympse + Worldwide Tech Services
Worldwide Tech Services turned to Glympse to improve customer experience and discovered that the power of location can provide so much more than customer satisfaction.
Glympse + Salix Homes + Exactly
Salix Homes, a UK social housing provider, enhanced tenant experience by integrating Glympse’s real-time tracking technology with their existing Microsoft platform. With support from Exactly, experts in social housing IT in the UK, the integration was successful. This enhanced ETA information from Glympse minimized uncertainty, reduced the volume of inquiry calls, and decreased missed appointments.
Glympse PRO + Acorn Valet
Acorn Valet partnered with Glympse PRO to enhance customer experience by providing real-time updates on valet driver arrivals, mirroring the transparency and convenience of ride-sharing services. The implementation of Glympse PRO not only improved customer satisfaction by allowing clients to see exactly when their valet driver would arrive, but also streamlined Acorn Valet’s internal operations through valuable tracking and reporting tools. This collaboration has solidified Acorn Valet’s reputation as a leader in the valet industry, ensuring they continue to deliver superior service backed by cutting-edge technology.
