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Our world moves faster every day. With online shopping, curbside pickup, and a slew of other time-saving options literally at our fingertips, customer expectations are
The middle and last miles are changing quickly and simple tracking solutions are not enough anymore. It’s important to look for solutions that truly engage
The complimentary hotel shuttle is a huge convenience for travelers. It can make getting around considerably easier and more economical. Whether it’s an airport transfer,
The ubiquity of smartphones has transformed many industries and continues to enable innovative business models and use cases across the globe. These apps have moved
Guest blog post by Chelsea Cook Digital voice assistants may seem like future technology, but that future is already here. We’ve been using smart artificial
Despite the fact that Interactive Voice Response (IVR) technology has been around for quite some time, many companies are still struggling to get the desired
If your industry is growing more competitive all the time, it’s safe to say that there are (unfortunately) a lot of companies out there who
Interactive Voice Response (IVR) systems were initially introduced as a cost savings measure. The voices were robotic, artificial, difficult to understand and often resulted in
This post is republished with permission from the original author, our partner OpenMarket. Read the original post here. To improve customer retention, look at your
The Impact of The Connected Generation on Your Business It’s no secret that we live in a social, mobile, real-time world where shared experiences are
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