Enhanced Customer Experience (CX) and Operational Efficiency

Effective customer communication means sending the right message, at the right time, via the right channels. Offer real-time visibility and ETA to engage with your customers before, during and after their service appointment or delivery.  Empower customers with a branded, web-based experience, chat options and real-time feedback to increase satisfaction all the while reducing your costs. 

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Real Benefits to Your Business and
To Your Customers

Sending real-time ETA in automated notifications frees up resources by reducing inbound calls and increasing first-time access. Your team can get more done, and your customers receive a smooth experience that increases customer satisfaction. We even have IVR and chatbot integration capabilities for further call reduction and operational savings. See your ROI within the first two month.

Up to 70% reduction in calls to care
35% decrease in missed deliveries & appointments
25-point improvement in NPS and 10 point in CSAT
10% reduction in miles driven
100% happier customers
2.5% CTRs on advertising features
36+ languages for multilingual views
100% better customer experience with precision routing versus zone routing

Transparency Creates Peace of Mind

Trust and loyalty are built through visibility, which in turn encourages repeat business. Customers expect service you to work around their schedules, however many this uses your valuable customer service resources. Streamline the process with Glympse.

Live Map and ETA

Live location of delivery or technician when en route to your customer. Live map and accurate ETAs let your customers know exactly when they can expect you

Technician/Driver Profile

Configurable views that include name, photo, avatar. As much or as little as you prefer.

Multi-brand Capabilities

Have more than one brand? No worries. We can provide you multiple brand experiences within your same solution.

Cloaking

If you do not want to show the exact location of the driver, no worries. We can cloak the location, so the end customer knows the general vicinity only.

Automated Communication

Send customers automated ETA notifications via email, SMS, push notifications, all based upon your driver/technician’s location.

In-Experience Advertising

Serve relevant, timely and targeted advertising, upsells/cross-sells, promotions, warranty information and coupons when customers are most likely to act. Average dwell time is 7 minutes.

Voice Assistant, Chat and IVR Integration Capabilities

Integrate Glympse En Route into your voice, chat and IVR systems for even more incredible operational savings.

Real-Time Feedback

Collect real-time, immediate feedback and 5-star ratings to obtain helpful data and findings into your customers’ experience.

White-Label Capabilities

Highly customizable to fit your unique needs and brand. We work closely with you to make sure it is what you want and how you want it.

Job Details/Order Summary

We have the ability to include the customer order or details, so all is conveniently in one place for a great customer experience.

Multiple Languages/Localization

Leverage our language functionality to offer the Glympse experience to your customers in their native language that their browser is set to display.

Multi-Way Messaging

Configurable multi-way messaging between tech, driver, end-customer, call center reps, office for better communication between your team and customer. Can be routed to backend for driver safety.

Image and Signature Capture

Enable employees to upload photos, collect electronic signatures, send pictures.

Back-end Console

Powerful console for operations and call centers, complete with metrics and data for managers of all levels.

Order Information

Include order details or purchase orders within the experience.

Customer Journey

Provides complete visibility through a customizable 5-phase journey that includes Scheduled, ETA, Live, Arrived, Complete. We even have No Show, Delayed and more.

Live Chat, Click-to-Call and Multi-Way Messaging

Provide a quick and easy way for customers to communicate with drivers or call center.

Advertising and Marketing

Make the most of your customers’ engagement by leveraging content space in the app for special offers, upsell opportunities , service instructions and more.

Data and Business Insights

We provide you with daily, weekly or monthly task detail reports you can use to improve operations. Send to your BI team or plug into a BI tool.

Featured Benefits for Visibility

  • Up to 70% reduction in calls to care
  • 35% fewer missed appointments or deliveries
  • Decrease in delivery and appointment related inquiries
  • Proactive communication around service appointments and products deliveries
  • Increased CSAT of 10+
  • Happier, more satisfied customers
  • Maintain an exceptional last mile customer experience with personalized, relevant and prompt notifications and comprehensive real-time visibility
  • Reduction of fuel consumption through less idling time
  • Ability to upload photos, collect electronic signatures, and send proof of delivery on the spot
  • Less distracted driving as techs and drivers stay focused on work while Glympse’s proactive communications keep your customers in the loop
  • Ability to serve relevant, timely and targeted advertising when customers are most ready to act — 2.5% CTR
  • Increased revenue through advertising feature; average of 7 minutes of customer dwell time when they are most engaged
  • Obtain cancellation and rescheduling data, giving you more insights
  • Easy integration
  • Ability to track technician or delivery in real-time, as well as confirm or reschedule, before and on the day of service or delivery
  • Real-time ETAs and proactive communications about exactly when the technician or delivery will arrive
  • Less customer anxiety and surprises about when an appointment or delivery will arrive
  • Proactive notifications in the language their device/ phone is set to
  • Customers know what’s going on at every stage of their experience and never feel ignored.
  • Clear communication and a personalized experience unique to them
  • Ability to better prepare for the appointment or delivery, like putting the dog away or greeting you at the door
  • With real-time feedback capabilities, customers can feel like they are being heard
  • Avoided miscommunication with multi-chat options
  • Feeling of empowerment and in control over their day of service appointment or delivery
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